![]() ![]() Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.Īnswer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.Ībility to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function. ![]() Execute retention strategy that strikes balance between saving customers and retaining revenue.Īctively and consistently support all efforts to simplify and enhance the customer experience.Įstablish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.Ĭonsistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques. The Residential Retention Representative maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. You may also qualify for free internet, TV and phone services (restrictions do apply). Top performers can earn $70,800, plus incentives. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Date posted: Requisition Number: 2023-26412 Business unit: Marketing Location: Auburndale, Florida Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time CRT110 ![]()
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